Privacy Policy
We value your privacy at Summit Flow Tech
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Summit Flow Tech respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with seriousness and employ suitable technical and organizational measures to safeguard it. This encompasses secure data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our systems.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is entirely secure. We continually update our security practices to defend against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on applicable laws, you may be able to access, amend, delete, or limit how your personal information is used.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only for as long as needed to deliver our services and meet legal obligations. Retention durations vary based on the data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment transaction records: around seven years to satisfy tax and accounting needs
- Website analytics data: about two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Site Tracking
We employ cookies and analogous technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and analyze site performance.
You can manage cookie preferences in your browser settings. Note that turning off some cookies may impact how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
External Links
The site may include links to other sites or services. This privacy policy covers only Summit Flow Tech and our site. We are not responsible for how external sites handle your privacy.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect updates in our practices, offerings, or legal obligations. If substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Summit Flow Tech Privacy Team
Floral Court, London
London, United Kingdom SW3 5TN
Email: [email protected]
Phone: +44 20 7946 0012
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.